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Last Updated: August 10, 2026

Privacy Policy

Aeternitas Health, PLLC (“Aeternitas Health,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at aeternitas.health (the “Website”). Please read this policy carefully. By using the Website, you consent to the practices described in this Privacy Policy.

Important distinction: This Privacy Policy covers information collected through our Website only. The use and disclosure of protected health information (PHI) related to your medical care is governed by our separate HIPAA Notice of Privacy Practices, which is provided to all members and patients.

1. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

  • Fill out a contact form or consultation request
  • Subscribe to our newsletter or mailing list
  • Communicate with us via email, phone, or other methods • Request information about our memberships or services

This information may include your name, email address, phone number, and any other details you choose to share in your inquiry.

Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and usage, including:

  • Device information: browser type, operating system, device type, and screen resolution
  • Usage data: pages visited, time spent on pages, links clicked, and referring website
  • Network information: IP address and approximate geographic location (city/region level)
  • Cookies and tracking technologies: as described in our Cookie Policy

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide information about our services
  • Process consultation requests and facilitate communication with our team
  • Send newsletters, updates, or educational content (with your consent)
  • Analyze website usage to improve the Website’s content, functionality, and user experience
  • Maintain the security and integrity of the Website
  • Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

  • Service providers: We may share information with trusted third-party vendors who assist us in operating the Website, conducting our business, or serving you (e.g., website hosting, email delivery, analytics). These providers are contractually obligated to use your information only for the purposes we specify.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.
  • Protection of rights: We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out of communications: You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
  • Cookie preferences: You can manage your cookie preferences through your browser settings or through our cookie consent tool (see Cookie Policy).


To exercise any of these rights, please contact us using the information provided below.

6. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any websites you visit.

7. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the revised policy.

9. SMS and Text Messaging

Aeternitas Health, PLLC (“Aeternitas Health”) may collect your mobile telephone number and text-message consent choices when you complete a website form, schedule through Calendly, or otherwise enroll in our text messaging program.

We use this information only for the message categories you select. These categories may include:

– Non-marketing messages about appointment confirmations, reminders, and scheduling updates.

– Marketing messages about special offers, discounts, and service updates.

Consent to one category does not constitute consent to the other. You may submit a form, schedule an appointment, purchase services, or receive services without consenting to marketing text messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Contracted service providers may process mobile information only when necessary to deliver or support our messaging program. They may not use that information for their own marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with third parties.

We may retain records of your consent, including the date, time, source, and disclosure presented when consent was provided. We may also retain an opt-out record to ensure that your request remains honored.

You may withdraw your consent at any time by replying STOP to a text message from us. You may reply HELP for assistance or contact us at info@aeternitas.health.

Text messaging is not a secure channel for sensitive medical information. Do not send medical details, urgent clinical questions, or emergency requests by text message. Use the patient portal for clinical communication. Call 911 for a medical emergency.

SMS Opt-In Data and Consent

When you voluntarily opt in to Aeternitas Health text messages, we collect your mobile number, the message category selected, the date and time of consent, the opt-in source, and the consent language presented. We use this information only to send the selected message category. These categories include appointment confirmations, reminders, and scheduling updates, or marketing messages about special offers, discounts, and service updates. Consent is optional and may be withdrawn at any time by replying STOP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties. Service providers may process limited mobile information only to deliver our text messages or provide customer support on our behalf. They may not use it for their own purposes.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, 
please contact us at:
Aeternitas Health, PLLC

Address: 330 Billingsley Rd, Suite 211, Charlotte, NC 28211

Phone: 704-200-9911

Email: legal@aeternitas.health